We have a range of appointment type:

1. Appointment with your pharmacy of choice
2. Online - you can contact us online and your information will be reviewed by a clinician. You can login via the NHS app
3. Extended access service - early morning or evening appointments at a GP practice within the local area
4. Advance booking - booking at least 1 day in advance
5. On the day - call us in the morning (from 8am) to book an appointment that day

For any of the above appointments, please ensure you contact us if you can no longer attend.

Peninsula Practice offers extended hours across our branch sites on certain days of the week. These can be booked by calling the surgery or requesting at reception.

The Peninsula Practice is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.

To make a Nurse Practitioner or Doctor (Clinician) appointment please either book an appointment online or telephone the surgery between 8.00am and 6.30pm.

Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional. 

After 4.00pm our appointment system switches over to URGENT APPOINTMENTS ONLY. Please do not call for a Clinician appointment after this time unless it is a genuine medical urgency that cannot wait until the next day. 

If there are no appointments available at the surgery when you call the Care Naviagitor may offer you an appointment with GP+ our out of hours service.  

The Peninsula Practice has been approved as a training practice by the East of England Deanery whereby qualified doctors who choose general practice as their speciality will train alongside our GPs.

You may be offered an appointment with trainee GPs who will always be under close supervision of one of our GPs .

Nurse and Health Care Assistant appointments can be booked up to three months ahead of time.

Suffolk GP+ is for people who urgently need an appointment or are unable to see their GP during normal GP hours.

Appointments can be made via the practice reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).

The surgery offers extended hours appointments (outside of our main opening Hours of 08.00-18.30) at various times and surgeries.  Please ask at reception.

If possible please phone the surgery before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery premises.

The Peninsula Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

If you feel you would like a chaperone present at your consultation please inform the Doctor/Nurse who will be more than happy to arrange this for you.

Please be aware that all calls incoming and outgoing may be recorded for training and monitoring

If you are phoning for test results, dispensary enquiries, hospital letters and other enquiries please call the surgery after 11.00am, when reception is less busy and the post has usually been received by then.

If your result comes back as abnormal then you may be asked to book an appointment to speak to a clinician. If there are no appointments available on the day of your call, you will be asked to phone back the following morning to book an appointment.​

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.