Our dispensary is now operating a 3 working day turn around on all prescription requests. The Dispensaries at Alderton & Orford are now serving from the hatch inside the surgery. We would like to encourage patients to social distance where possible and wear a face covering unless exempt.
Please allow 96 hours (4 days), excluding weekends and Bank Holidays, for your request to be processed.
Saturday and Sunday are NOT working days so are NOT included in the 72 hour rule. (Bank Holidays are also NOT included).
Please allow extra time over busy holiday periods.
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Collection day |
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Drop off day |
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Friday (following week) |
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Alderton and Orford dispensaries offer an extensive range of over the counter products at a competitive rate. Please ask if we do not have the product you are looking for, as our dispensers will be happy to try and order the item for you.
We accept all major debit and credit cards.
The Peninsula Practice runs a Delivery Service for patients who have difficulities getting to the surgery. This service is totally free and our own excellent staff will be carrying out the deliveries therefore will be totally safe and confidential. If you would like to be considered for this service please contact the dispensary staff.
Exclusions do apply so please contact dispensary staff for details.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
New Prescription NHS Charges from 1st April 2021. These charges apply in England only. In Northern Ireland, Scotland & Wales prescriptions are free.
You will be charged the new amount if you collect your prescription on or after 1 April even if your GP issued your prescription before this date.
Proof of exemption for prescription payment MUST be shown when collecting your presciption otherwise medication may not be given. This is in line with Pharmacy Regulations, and could result in you being fined by the National Health Service Business Authority (NHSBSA) if exemption card is not shown.
We as a surgery are also penalised for not enforcing this. Please help us to help you.
Ipswich and East Suffolk Clinical Commissioning Group does not support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults with common illnesses and minor ailments that they could treat themselves at home.
Please click on leaflet below for an example list of such medications.
This policy outlines the procedure for patients travelling abroad for short and long periods of time.
If you experience any adverse effects from a medication or vaccine, this can be reported at the gov.uk Yellow Card report website. This website can be used by healthcare professionals, patients and the public.
If you are concerned about your medication, please call the surgery or 111 for advice.