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In January 2022, two million GP patients were randomly selected across England to take part in a survey assessing their experiences with their GP. 118 patients from Peninsula Practice completed the survey. In this summary, we highlight some of the results we found important, and offer our thoughts and responses.
Thank you to everyone who responded to the survey. We continuously aim to improve our service: please contact the surgery with any feedback which will be communicated to Sarah Fiddes, our patient liaison lead.
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99% of respondents felt that their needs were met during their last GP appointment. We think that this is one of the most important measures of the survey as it demonstrates the patient experience of receiving treatment and support for their health. We are pleased that patients recognise the care we provide and that they feel listened to and supported in their health journey.
We regularly invest time and effort in upskilling our staff, ensuring they provide the safest and best care possible. And with 97% of respondents having confidence and trust in the healthcare professional they saw at their last GP appointment, we can see that this commitment to training directly benefits the patients and their experiences.
Appointments
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87% were satisfied with the appointment they were offered. This result is greater than both the local average of 78%, and the national average of 72%. We make concerted efforts to offer a range of appointments, including offering availability weeks in advance, giving patients the choice between being seen in-person or over the phone, and many more options. Please see our website for all the ways you can contact healthcare professionals.
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79% described their experience of making an appointment as good. Despite this being greater satisfaction than the local and national average, we want all of our patients to have a good experience when making an appointment.
Our lowest score was patients being offered an appointment with their preferred GP: with only 20% usually seeing their preferred GP, and 58% saw their preferred GP some of the time. We understand that patients sometimes prefer to see a specific GP. When a patient needs health care, our highly trained care navigators book them an appointment with the appropriate
