Past practice communication

Practice Updates

Update 24/09/2022

Transcript

Hello, I'm Dr Lindsey Crockett, GP partner for the Peninsula Practice. This is an update regarding our vaccine clinics and also around making an appointment.

All vaccine clinics are filling up and we're releasing further dates as they do. Please book if you're due your flu and we're also offering the COVID vaccine at the same time, if you'd like. We’re offering children's vaccination clinics as well and they are available during the half term week.

Invitations for vaccines are being sent by text for you to click on the links to book online. Alternatively, if this is difficult for you or if you're booking for a child, please call the surgery after 11:00am.

Regarding Therese Coffey’s announcement this week regarding her plan for patients, please know that if you need to see a GP the same day this has and always will be possible. Making appointments is very flexible these days and we offer same day appointments for urgent needs. You can also make an appointment several weeks in advance, and we also release additional appointments three days before. There are also appointments that our navigators, our care receptionists, can signpost you to which can also avoid delays in your care, such as our wellbeing and mental health teams, our social prescriber for non-medical needs, we also have same day physiotherapy, and many more available services. And all this information is on our website.

As always, please if you have any feedback or comments or ideas, we’re very keen to listen to what you would like, and do our best to provide an excellent service of care.

Many thanks.

BBC interviews

BBC Radio Suffolk interview - 22/09/2022

Transcript

[Presenter] That was the Health Secretary, the Conservative MP, MP for Suffolk Coastal, Thérèse Coffey, talking to BBC Breakfast’s Naga Munchetty within the last hour. But let's speak to Dr Lindsey Crockett from the Peninsula Practice covering Alderton and Aldeburgh. She's with me now.

[Presenter] Good morning to you.

[Dr Crockett] Good morning, Luke.

[Presenter] So, what do you make of Dr Coffey’s plans then this morning?

[Dr Crockett] Well, we all want the same thing, don't we? We all want, as patients, to have the right care at the right time. We need to see the right person, as well. Of course, Dr Coffey was describing how pharmacists might be upskilled and supported in providing an element of care, but there's a much wider health team than just GPs and I think putting the expectation and pressure, mentioning performance targets, on GPs as the caregivers only is not the only approach. And we have much wider members of the healthcare professional team and our voluntary groups in our communities that all can support wellbeing, health - physical and mental care.

[Presenter] Surely with the immense pressure that GPs are under at the moment, they don't need more targets, do they?

[Dr Crockett] We don't need more targets, but what we do need is the flexibility to be able to serve our patient population, and listen to our patients to find and understand, which we continuously do, understand their needs and provide for them. And we’re lucky at Peninsula, one of the top scoring standards for access and patient satisfaction; a recent survey told us that 99% of our patients were satisfied that their care needs were met, but that's not a sustainable standard with the staffing crisis and the winter we're about to enter. We need a lot of different approaches and particularly the flexibility to be able to spend any funds available in the way that we know our patients need.

[Presenter] What's your biggest fear, then, as a GP, with the ever growing population?

[Dr Crockett] The biggest fear is capacity, and wasted resources, as well. There's an enormous amount of work we can do, we're seeing senior, mature, experienced, wise GPs leaving, taking early retirement, or not becoming partners anymore, and becoming locums which doesn't sustain continuity of care. Relationships are so important in general practice, with our patients as people age and become more frail, we’re the best at identifying those needs and working with our teams and delegating to the right person to be able to support that patient’s stay, as well, and to live life, you know, fully before they die. And that's, you know, an integral part of general practice. But we also want to see our community supported, the national endeavour plans, I'm very keen to see the detail on that. Because there's an enormous power in our communities as well to support people from birth through ageing, to death.

[Presenter] And what about this new state-of-the-art phone system that they're talking about, that I've read about this morning for GP surgeries. I mean, how will that have an impact on, you know, people calling in at 8:00 o'clock in the morning, I mean are there other elements of the GP and patient experience that the Department of Health should be prioritising at the moment, rather than the phone system?

[Dr Crockett] Well, an example for my practice, and we’re a very rural, multi-site practice, last week I was in surgery and my phone lines went down four times during four separate consultations with our patients and I was told it was just an internet blip, it won't last long. That's enormously frustrating and difficult, and removes the time and continuity of that 10 minute consultation that we are allocated to be able to provide. So, if a whole lot of work is done on the digital offer and we also know that there are a number of patients who aren't able to access, you know, this sort of internet care, but that has a real place in medical provision of services, as well. A lot of thought, so I'm looking forward to the detail, really.

[Presenter] I bet. If you had five minutes for Thérèse Coffey, what would be your priority for her? What would you like her to deal with to start off, because she's got a huge challenge ahead of her, hasn't she?

[Dr Crockett] I would love to have five minutes or a whole session with Thérèse Coffey sitting in with me, in one of our surgeries, so that we could share the approach of her ABCD and look at the impact it has on primary care. But in various different locations; so, the needs of the rural population will be very different to the needs of an inner city practice, and hope that she will see some of the bureaucracy really gets in the way of us being able to provide that very patient-centred personalised care.

[Presenter] Will you be inviting her to your surgery?

[Dr Crockett] Already have.

[Presenter] Well keep us posted. We look forward to seeing whether she actually does join you. Thank you very much indeed for your time this morning Dr Lindsey Crockett there from the Peninsula Practice covering Alderton and Aldeburgh, giving us her thoughts on this statement that will be announced by the Health Secretary Thérèse Coffey a little later on today.

BBC Radio Suffolk interview - 12/10/2022

Transcript

[Presenter] Around 1/4 of patients at Ipswich and Colchester hospitals have tested positive for the virus. One way pressure can be eased is through older people getting their covid booster vaccinations and Suffolk is leading the country in this delivery. Another key way is through providing people with information about staying healthy and promoting well-being. Guy Campbell has been to Aldeburgh to find out how one centre there is providing both of these services to help reduce the winter pressure on the NHS.

[Dr Crockett] Today we've got about 650 people booked in, which will take us up to over a third of our total eligible patients due to be vaccinated. We've got about 4000 patients, in all, to vaccinate and we will endeavour to do that in the next few weeks and complete.

[Reporter] Dr Lindsey Crockett is from the Peninsula Practice, she's at the Old Generator Station, a community centre which has for today become a covid and flu vaccination clinic.

[Dr Crockett] We are determined to do everything in our power to keep people as well as possible through this winter. We don't quite know what to expect together with the adversity with fuel costs etcetera, as well as, you know, no longer pandemic lockdown and covid is still very much in fact on the up at the moment. So, we're doing everything possible to keep people well.

[Reporter] We have the latest figures and says that the Suffolk and North East Essex areas are out-performing every other area in England in its delivery of the of the autumn booster vaccination - you must be delighted to hear that?

[Dr Crockett] Absolutely delighted to hear that. All of our patients individually are very special to us and we are very devoted. I have a fabulous team working with me and I know that colleagues in the area likewise, we have pulled our finger out, we have used all the staff available, sleeves up, heads down and we've been working hard. And our patients have been wonderful in being flexible to be able to come to the clinics that we provide.

[Reporter] Karen French is a social prescriber here to promote well-being and to help keep people out of hospital.

[Karen French] OK, so today I've talked about mostly about, frailty, about activities that can better balance, anything to do with making people much more active, talked about wellbeing, and referrals there, benefits is a huge thing, stop smoking. All those sorts of things today.

[Reporter] Vaccinations are so important we know, but there's more to it than that, isn’t there, when it when it comes to keeping older people safe during this time.

[Karen French] It’s the information they’ll give us to help them actually is what they'll share and often the referral will come across from the GPs with information but once we get talking to them, we do a discovery form, we find out that actually they’ve come over for weight loss but actually they’re depressed, they don't go out, they've got nobody to take them out, transport links are quite bad as we know, and they've got no friends at the moment neither -  they've lost all of that due to covid and actually covid is now frightening them from going out.

[Dr Crockett] We know that if somebody is struggling because of heating costs then they might not be keeping warm and that could lead to further illness and mental health difficulties and this is where a social prescriber can wrap around the patient and find out what matters to them, and provide them necessary sign posting or support.

[Derek] My name’s Derek, I’m a member of the patient participation group, and I’ve just been helping the practice in delivering the vaccinations today. So, we've got four cubicles being in service, and we've been able to get quite a good throughput of people. So, before lunch have done 300 and we've got another 300 to do, but actually the waiting time’s been amazingly good and often people don't even have time to sit down before they’re called to get the vaccination, so I think the feedback’s been very positive.

[Reporter] Vaccinations, be they very important, you've got a sort of a holistic approach to this, haven’t you?

[Dr Crockett] Yeah, absolutely, we know that people’s well-being includes their emotional and mental health, as well as their physical well-being and we want to offer support in all those ways. Now that doesn't just mean that a GP can be the centre of care for all those things. I think when it comes to self-care there's the immediate need, which I would call first aid, and that’s the mental as well as physical wellbeing. In terms of mental and emotional wellbeing it's important to check in with ourselves every so often; so we just reflect ‘how am I?’ and sometimes we can overthink and become quite negative and I think it's important to make sure that that doesn't gain power, and if it does then certainly, the resources that we can offer at the surgery and signpost people to the necessary services would be the right route.

[Presenter] And that was Dr Lindsey Crockett, GP at the Peninsula Practice covering Alderton to Aldeburgh, talking to our evening reporter Guy Campbell and we will have more on this a little bit later on in the programme.

Raising Awareness

Air Pollution

Transcript

Hello, my name is Louise and I am a Lead Nurse at a GP surgery caring for patients with numerous conditions.

We know through many studies that air pollution does have an impact on people’s health. In the short term, exposure to high levels of pollution can exacerbate symptoms of people suffering from lung or heart conditions. Whilst longer term impacts can be associated with lung, heart and circulation disorders, it's important to understand that long term exposure to air pollution is not thought to be the sole cause of deaths, rather it is considered to be a contributory factor.

Air pollution is a local, national and international issue: we can all do our bit to tackle it. And there are simple things that we can do now to improve air quality. Things such as using the car less, walking short journeys, walking to the school and back on the school run, how about working from home one or two days a week if possible, or think about cycling to work if it's safe to do so.

We realise that many of us live in rural areas and need our cars for that very reason. But you can improve the effectiveness of your car by trying to stop it idling when it's stationary: just turn off the ignition. If you're burning wood in an open fire use a smokeless, well seasoned, quality fuel, as this will reduce the particulate emissions.

As a nurse, I was really interested to learn about the impact of Covid lockdowns on air quality: a survey by the British Lung Foundation showed that 1/4 of people with asthma noted an improvement in their symptoms.

Any improvement in air quality will have positive health consequences for everybody and there are simple steps to take that we can all do together now to make a real difference.

Thank you.